Brooklyn Denim Co. will exchange or reimburse goods within 15 days from the shipping date. Please return to: BDC RETURNS, 85 N. 3rd Street Suite #101, Brooklyn, NY 11249. All goods must be returned in perfect condition (Merchandise must not be worn, altered, or washed) with tags attached along with a copy of your original Brooklyn Denim Co. invoice. Please indicate on the back of your invoice form the reason for your return. Credit will be processed within 15 days of reception, but may not appear on your statement for one to two billing cycles.
"SALE ITEMS" ARE SOLD AS IS AND ARE FINAL SALE. No returns or exchanges are accepted on sale items. Please note that a package refusal does not suffice as a request for a refund. Brooklyn Denim Co. reserves the right to decline your return if these Sales Conditions are not met. Unauthorized returns will be returned to the customer and not credited. Please contact us if you have any concerns or questions regarding your exchange or return.
SHIPPING: Domestic and Internationally
Customers will be charged shipping and handling fees based on type of service. All orders will be shipped ground unless otherwise specified.
Flat Rate Shipping Fees:
*All orders over $150 will ship for free with domestic UPS Ground delivery.
*Any order under $150 is $10 for domestic ground shipping.
*$65 for Next Day Air (U.S. customers only).
*$35 for 2nd Day Air (U.S. customers only).
*$25 for most international shipments (some exceptions apply).
*Any order over $150 with expedited shipping will be charged shipping.
*When shipping internationally, the shipping fees will be billed to the recipient, including duties/taxes.
Brooklyn Denim Co. ships Internationally. Goods will be delivered according to their availability. In case of an incomplete order, only the goods delivered will be charged. There are no shipping charges on back orders. You will be charged for shipping on the first delivery. All orders placed on Saturday and Sunday will be processed the following Monday. Orders placed on holidays will be processed the next business day.
We do not deliver to P.O. boxes.
Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. If you would like a signature required at drop off please state that in the notes section of the order. Please indicate if you would like to release the signature from your delivery. UPS will make repeated delivery attempts before returning your merchandise to Brooklyn Denim Co. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. Brooklyn Denim Co. cannot change or alter the delivery method once shipped.
Once the credit card is authorized, the you will receive a confirmation email from us. In general, orders are processed in 2-3 business days. Once processed the customer will receive your order within 3-10 business days.